The quality policy of Amino-Chem is “customer-oriented, excellence persuasion”. We take customers’ needs as our business guideline and try to meet, even to exceed, customers’ expectation, ultimately achieving our business objectives. Amino-Chem implements “Lean manufacturing” and constantly improves management capabilities to maximize the benefits for both the customers and the company.
Amino-Chem has more than 40 internal auditors of ISO9001/14001. According to ISO 9001, every year the company organizes at least one internal audit for the QMS which covers all departments/workshops, processes and products.
The file system of Amino-Chem QMS has 4 types of files: quality manual, procedure documents, operation instruction, and quality records, and each is controlled and managed with different methods.
Amino-Chem organizes training for all staff every month to ensure employees’ continuous capability improvement, including the training of laws, regulations and technical knowledge.
The QMS of Amino-Chem is to control the whole production and to correct or prevent the defectives of products and raw materials. The company continuously improves the technology and the management to improve the QMS effectiveness.
Customer Satisfaction and Complaint
Amino-Chem, is endeavored to meet, and even to exceed, customers’ expectation in terms of products and services, and to achieve win-win results between the company and customers. Meanwhile, we manage customers’ complaints timely and properly.